DISABLED_REASON requirements.past_due CONFIDENCE WHEN SET: HIGH
Recoverable state

Stripe disabled my payouts because information is past due

Required verification information is past due. Stripe disabled capabilities because required identity/business fields were not provided by the deadline. This is the most common — and most fixable — reason for disabled payouts.

How to confirm this is your code

Stripe exposes the code in the requirements.disabled_reason field of your Account object. Check it with a direct API call — GET /v1/accounts/{ACCOUNT_ID} — or connect Opsidion read-only and it reads the field for you, along with the verification errors, capability state, and 90 days of risk signals that explain why Stripe set it. The dashboard banner usually paraphrases this code, but the field itself is the source of truth.

The playbook

  1. Open Dashboard → Settings → Business (or the banner notification) and complete every field listed under 'Information needed'.
  2. Capabilities are restored automatically once verification passes, typically within minutes to a few days.

Typical timeline

Minutes to a few days after submission

Get the full diagnosis, not just the code

The code tells you the category; it doesn't tell you which charge pattern, website issue, or verification field caused it. Opsidion's $49 diagnosis ranks every probable cause from your account's own signals — and auto-refunds if it finds nothing assessable.

Diagnose my account Explore the demo

Frequently asked

What does requirements.past_due mean on a Stripe account?

Stripe disabled capabilities because required identity/business fields were not provided by the deadline. This is the most common — and most fixable — reason for disabled payouts.

How do I fix a Stripe account with disabled_reason requirements.past_due?

Open Dashboard → Settings → Business (or the banner notification) and complete every field listed under 'Information needed'. Capabilities are restored automatically once verification passes, typically within minutes to a few days.

How long does requirements.past_due take to resolve?

Minutes to a few days after submission

Related codes