A platform paused my Stripe account — who do I contact?
The platform paused this account. A platform this account is connected to (not Stripe itself) paused it.
How to confirm this is your code
Stripe exposes the code in the requirements.disabled_reason field of your
Account object. Check it with a direct API call —
GET /v1/accounts/{ACCOUNT_ID} — or connect
Opsidion read-only and it reads the field for you, along with the
verification errors, capability state, and 90 days of risk signals that explain
why Stripe set it. The dashboard banner usually paraphrases this code, but the
field itself is the source of truth.
The playbook
- Contact the platform operator directly — Stripe support cannot lift a platform pause.
Typical timeline
Entirely up to the platform operator
Get the full diagnosis, not just the code
The code tells you the category; it doesn't tell you which charge pattern, website issue, or verification field caused it. Opsidion's $49 diagnosis ranks every probable cause from your account's own signals — and auto-refunds if it finds nothing assessable.
Frequently asked
What does platform_paused mean on a Stripe account?
A platform this account is connected to (not Stripe itself) paused it.
How do I fix a Stripe account with disabled_reason platform_paused?
Contact the platform operator directly — Stripe support cannot lift a platform pause.
How long does platform_paused take to resolve?
Entirely up to the platform operator
Related codes
listed— Account flagged by a watchlist match — under verificationunder_review— Account is under Stripe review (not rejected)requirements.past_due— Required verification information is past due- All disabled_reason codes