Stripe rejected my account because verification wasn't completed
Rejected because verification was never completed. Stripe asked for identity/business verification, the deadline passed without sufficient documents, and the account was rejected.
How to confirm this is your code
Stripe exposes the code in the requirements.disabled_reason field of your
Account object. Check it with a direct API call —
GET /v1/accounts/{ACCOUNT_ID} — or connect
Opsidion read-only and it reads the field for you, along with the
verification errors, capability state, and 90 days of risk signals that explain
why Stripe set it. The dashboard banner usually paraphrases this code, but the
field itself is the source of truth.
The playbook
- Contact Stripe support and ask to reopen verification — provide government ID, proof of address, and business registration in one complete submission.
- Make sure the legal entity details exactly match your registration documents (name spelling, address, tax ID).
Typical timeline
Often recoverable via support
One warning that applies to every rejected.* code: do not
open a fresh Stripe account for the same business. Stripe detects it quickly,
re-terminates, and repeat evasion is how merchants end up on the card networks' MATCH
list — which blocks onboarding at other processors for five years.
Get the full diagnosis, not just the code
The code tells you the category; it doesn't tell you which charge pattern, website issue, or verification field caused it. Opsidion's $49 diagnosis ranks every probable cause from your account's own signals — and auto-refunds if it finds nothing assessable.
Frequently asked
What does rejected.incomplete_verification mean on a Stripe account?
Stripe asked for identity/business verification, the deadline passed without sufficient documents, and the account was rejected.
How do I fix a Stripe account with disabled_reason rejected.incomplete_verification?
Contact Stripe support and ask to reopen verification — provide government ID, proof of address, and business registration in one complete submission. Make sure the legal entity details exactly match your registration documents (name spelling, address, tax ID).
How long does rejected.incomplete_verification take to resolve?
Often recoverable via support
Related codes
rejected.fraud— Stripe rejected the account for suspected fraudrejected.terms_of_service— Rejected for violating Stripe's Services Agreementrejected.listed— Rejected: matched a prohibited-persons or sanctions list- All disabled_reason codes