Stripe says a capability needs more information
Requested capabilities need additional information. A capability was requested that requires more information before Stripe can enable it.
How to confirm this is your code
Stripe exposes the code in the requirements.disabled_reason field of your
Account object. Check it with a direct API call —
GET /v1/accounts/{ACCOUNT_ID} — or connect
Opsidion read-only and it reads the field for you, along with the
verification errors, capability state, and 90 days of risk signals that explain
why Stripe set it. The dashboard banner usually paraphrases this code, but the
field itself is the source of truth.
The playbook
- Complete the capability-specific requirements shown in the dashboard.
Typical timeline
Immediate once requirements are met
Get the full diagnosis, not just the code
The code tells you the category; it doesn't tell you which charge pattern, website issue, or verification field caused it. Opsidion's $49 diagnosis ranks every probable cause from your account's own signals — and auto-refunds if it finds nothing assessable.
Frequently asked
What does action_required.requested_capabilities mean on a Stripe account?
A capability was requested that requires more information before Stripe can enable it.
How do I fix a Stripe account with disabled_reason action_required.requested_capabilities?
Complete the capability-specific requirements shown in the dashboard.
How long does action_required.requested_capabilities take to resolve?
Immediate once requirements are met
Related codes
listed— Account flagged by a watchlist match — under verificationunder_review— Account is under Stripe review (not rejected)requirements.past_due— Required verification information is past due- All disabled_reason codes